Shipping policy

Which countries does Atelier Pierre deliver to?

We currently deliver our products within the BENELUX, France and Germany.

How much are the delivery charges?

If your order is under €100, you’ll pay €8 in delivery charges.

For orders over €100, your order will be delivered to you FREE OF CHARGE.

When will my order be delivered?

Provided the items are in stock, every order is dispatched and delivered within 1 to 2 working days. Goods will only be dispatched/delivered once full payment has been received from the customer.

Please note: Orders are dispatched between Monday and Thursday, excluding public holidays. We are also not responsible for unforeseeable delays on the part of the delivery service.

Can I track my order?

As soon as your order is dispatched, you will receive an email containing the delivery details from our courier (GLS). Please keep this email. All the information you need to track your order or find further details can be found in this email.

Is it possible to pay on delivery?

No, this is not possible. Atelier Pierre does not offer this type of delivery. To place your online order, you must always make an online payment.

Is the product I’ve ordered always in stock?

At Atelier Pierre, we maintain a large in-house stock of most products. However, it may be the case that not all products you see in our online shop are always in stock. For each product, we indicate as clearly as possible whether it is in stock or not, by means of a colour code.

Can I still cancel my order before it is dispatched?

It is only possible to cancel your order if it has not yet been packed and dispatched from our warehouse. Would you like to cancel an order? Please send us an email with the subject line “ORDER CANCELLATION” or contact us by telephone as soon as possible:

Monday to Thursday between 9 am - 12 am & 1 pm – 5 pm and Friday between 9 am – 1 pm

Telephone: +32 56 431 000

Email: hello@vanhalst.be