Refund policy

We have a 14-day returns policy. This means that you have 14 calendar days from receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at hello@vanhalst.be. Please note: returns must be sent to the following address: Ambachtenlaan 10, 8560 Wevelgem. Please ensure you state the reason for the return and your order number.

Download our returns form here and include it in the parcel. Clearly state your full name as used when placing the order and your order number on this form.

Next, take your parcel to the nearest GLS parcel shop and send it back to the returns address. Please note: you are fully responsible for the return postage costs.

Once we have received your return, it will be checked for any defects or damage. We will then notify you by email and you will receive a refund (minus postage costs and any compensation for damage).

If you have any questions about returns, please feel free to contact us at hello@vanhalst.be.

Damage and problems
Please inspect your order on receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item. We can then assess the problem and resolve it for you.

Exceptions/Items that cannot be returned
Certain types of items cannot be returned, such as customised products (including special orders or personalised items) and items sold at a discount as part of sales or promotions.

Unfortunately, items on sale or gift vouchers cannot be returned.

Exchanges
The quickest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are dispatched to the European Union, you have the right to cancel or return your order within 14 days, for any reason or no reason at all. As mentioned above, the item must be in the same condition as when you received it: unworn and unused, with labels attached and in its original packaging. You will also need a receipt or proof of purchase.

Refund
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded within ten working days via your original payment method (minus delivery costs and any compensation for damage). Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.

Please contact us at hello@vanhalst.be if it has been more than 15 working days since we approved your return.